11 years of experience in Enterprise IT. Excellent verbal, interpersonal, and written communication skills. Team player with the ability to work in a fast-paced environment. I am extremely passionate about Cloud computing and it's future. This resume is hosted on AWS infrastructure.
2020 - 2022
Experience with AWS services such as AWS Connect, CloudWatch, API Gateway, Lambda. VOIP migration of telephone services focuses on improved call quality and efficient handling of issues related to outbound and inbound calls, lower hardware and support costs.
2014 - 2020
Design and development of enterprise wide initiatives for customization of workflows. Worked on Microsoft SQL Server 2008 R2 and Windows Server Administration of HP ALM. Prepare functional specification documents for Agent Certifications which are inline with SDK and corporate product strategy.
2011 - 2013
Project related to migration from magnetic stripe credit cards to chip & signature cards, contains data embedded in microchip.
AWS Solutions Architect - Associate
Bachelor of Technology (Engineering-4 years), University of Calicut, Kerala, India. PIN – 673635
